~2 week lead time on orders  - Thank you for your patience

***Expect an additional 3 day delay due to Hurricane Ian*** 

FAQ

Frequently Asked Questions

 

How long will it take for my order to ship?

Most orders will process in 2 weeks (Mon-Fri). This is our production "lead time." You will be notified by email that your order has shipped. This email includes a tracking number, so you can look up the status of your shipment. Until the shipping label is made your order will say "Awaiting Fulfillment." All vinyl orders are custom and made to order to your specifications and that takes time.

 

What should I do if I'm having trouble ordering?

Contact us! You've probably stumbled upon an issue with the website we're not even aware of.  

 

How can I see all the different designs and color combinations?

The best place to look is on our Instagram account: www.instagram.com/subiestickers/ if not there, contact us as we have thousands of pictures of various combinations.

 

Do you ship to other countries?

Yes we do. To find out shipping costs, just shop on the website and put in your address in the checkout cart. Shipping must be trackable, we will not just put items in an envelope with a stamp. Note, if your country has VAT / Taxes, you'll have to pay them.

 

What does Awaiting Fulfillment mean?

"Awaiting fulfillment" is a real time status that means we have received your order or we may be currently working on your order. There is no currently in production status in our system. Your order will be updated to "Shipped" as soon as we finish making or pick your items from inventory. When your order is changed to "Shipped" this will cause our system to send an email with a tracking number to the email address you provided.
 
 
Where are the install instructions?
Right here: https://subiestickers.com/vinyl-install/ 

 

What makes your emblem overlays different?

 Our emblem overlays base substrate is a premium cast vinyl with air release adhesive, that are able to be positioned before pressure is applied and installed dry. This type of vinyl is typically double the price of calendared vinyl.

 

Why am I paying sales tax when my billing address is not in Florida?

You are not. The website calculates with sales tax before you put in your billing address information. Once you input your address, you should see no sales tax.

 

Can I change or correct my order after I've placed it?

Yes, contact us within a 72 hour period. As long as we haven't shipped the order we can change it. Some changes may require us cancelling the order and you reordering if the change will affect price. However, do not take it upon yourself to reorder without being instructed to do so, or a cancellation fee will apply. Most changes can be fixed without reordering.

 

How are stickers and decals shipped?

Stickers and decals are shipped in a cardboard mailer to prevent them from being bent. Large banner decals are loosely rolled and shipped in a box. All packages are shipped with tracking so you can check the status of the shipment. We cannot ship anything in a regular stamped envelope due to trackable shipping requirements by our payment processors.  

 

How can I order Emblem Overlays if my vehicle or aftermarket sport mesh grill or emblems are not listed?

If we don't have it as an option, we'll need to verify the size and add it. Contact us to get the process started.

 

How do I know if I have a stock or sport mesh / aftermarket grill?

Look up your year and model of your vehicle and compare pictures of grills with your grill or just send us a picture to be sure. 

 

What should I do if my order never arrived?

Contact us and we'll see what went wrong. However, if tracking on the order has a USPS delayed messaged etc. that's a USPS problem, contact them. Also, note if shown delivered and you didn't get it, that is also an issue with USPS and you need to start an investigation / claims process. If tracking shows not delivered and hasn't been scanned in awhile, contact us within 30-60 days of shipping and we can investigate and or start the claims process.

 

What should I do if my order doesn't fit?

Contact us and we'll figure out what went wrong.

 

Do your emblem overlays cover the chrome around the emblem?

No, they do not. They only cover the blue emblem oval.

 

Can you still use the rear gate lift on a 2020+ Subaru Outback with your emblem overlays?

Yes. The ultrasound travels right through the rear emblem and should detect your hand hovering in front of it.

 

Do you do custom design orders?

Yes we do, but on a limited availability basis. Contact us with what you have in mind and we'll consider if we want to take it on based on amount of open orders etc.

 

What payment methods do you take?

We can process most credit cards and take Google Pay. As of 8/3/2021 we no longer take PayPal.

 

Do you have discounts?

Absolutely, we offer repeat customer discounts, discounts for those that post and tag us on social media (for your next order), as well as U.S. veteran service member and first responder discounts. Please inquire before ordering as we can not retroactively apply discounts.