Frequently Asked Questions
How long will it take for my order to ship?
Most orders will process in 2 weeks (Mon-Fri). This is our production "lead time." You will be notified by email that your order has shipped. This email includes a tracking number, so you can look up the status of your shipment. Until the shipping label is made your order will say "Awaiting Fulfillment." All vinyl orders are custom and made to order to your specifications and that takes time.
What should I do if I'm having trouble ordering?
Contact us! You've probably stumbled upon an issue with the website we're not even aware of.
How can I see all the different designs and color combinations?
The best place to look is on our Instagram account: www.instagram.com/subiestickers/ if not there, contact us as we have thousands of pictures of various combinations.
Can you ship in a stamped envelope or can I just pick up my order?
No, our payment processors require us to use shipping services that have delivery tracking.
Do you ship to other countries?
Yes we do. To find out shipping costs, just shop on the website and put in your address in the checkout cart. Note, if your country has VAT / Taxes, import duties, etc. you'll have to pay them.
What does Awaiting Fulfillment mean?
Our emblem overlays base substrate is a premium cast vinyl with air release adhesive, that are able to be positioned before pressure is applied and installed dry. This type of vinyl is typically double the price of calendared vinyl.
Why am I paying sales tax when my billing address is not in Florida?
You are not. The website calculates with sales tax before you put in your billing address information. Once you input your address, you should see no sales tax.
Can I change or correct my order after I've placed it?
Yes, contact us within a 72 hour period. As long as we haven't shipped the order we can change it. Some changes may require us cancelling the order and you reordering if the change will affect price. However, do not take it upon yourself to reorder without being instructed to do so, or a cancellation fee will apply. Most changes can be fixed without reordering.
How are stickers and decals shipped?
Stickers and decals are shipped in a cardboard mailer to prevent them from being bent. Large banner decals are loosely rolled and shipped in a box. All packages are shipped with tracking so you can check the status of the shipment. We cannot ship anything in a regular stamped envelope due to trackable shipping requirements by our payment processors.
How can I order Emblem Overlays if my vehicle or aftermarket sport mesh grill or emblems are not listed?
If we don't have it as an option, we'll need to verify the size and add it. Contact us to get the process started.
How do I know if I have a stock or sport mesh / aftermarket grill?
Look up your year and model of your vehicle and compare pictures of grills with your grill or just send us a picture to be sure.
What should I do if my order never arrived?
Contact us and we'll see what went wrong. However, if tracking on the order has a USPS delayed messaged etc. that's a USPS problem, contact them. Also, note if shown delivered and you didn't get it, that is also an issue with USPS and you need to start an investigation / claims process. If tracking shows not delivered and hasn't been scanned in awhile, contact us within 30-60 days of shipping and we can investigate and start a missing mail search. We do not replace packages lost in the mail that were not insured. If you're worried about packages getting lost, buy priority shipping (it's insured up to $100) if it gets lost then you can file a claim.
What should I do if my order doesn't fit?
Contact us and we'll figure out what went wrong.
Do your emblem overlays cover the chrome around the emblem?
No, they do not. They only cover the blue emblem oval only on newer Subaru vehicles and the whole emblem on older generations where there was no chrome bezel.
Can you still use the rear gate lift on a 2020+ Subaru Outback with your emblem overlays?
Yes. The ultrasound travels right through the rear emblem and should detect your hand hovering in front of it.
Do you do custom design orders?
Yes we do, but on a limited availability basis. Contact us with what you have in mind and we'll consider if we want to take it on based on amount of open orders etc.
What payment methods do you take?
We can process most credit cards. We also take Google Pay and Apple Pay.
As of 8/3/2021 we no longer take PayPal.
Are your vinyl products made in the USA?
Our vinyl products are designed and made in the USA from high quality vinyl certified to (ISO 9001:2008) that is also manufactured in the USA.
Do you have discounts?
Absolutely, we offer repeat customer discounts, discounts for those that post and tag us on social media (for your next order)(Note: tag us, don't just @subiestickers in the description or we we'll miss it). We also offer U.S. veteran service members and first responder discounts. Please inquire before ordering as we can not retroactively apply discounts.